Your health comes first
Your history, current medicines and circumstances matter. Treatment is considered in the context of you.
YOUR ONLINE PHARMACY
Your pharmacy.
Simplified.
Clinically led. Care made personal.Explore your options. Understand your next step.
Individual assessment. A clinician’s decision.
CARE THAT FITS YOUR LIFEConsult online Individual review Ongoing care
HOW IT WORKS
A clear path to care.
From your first questions to your next steps, know what to expect.
- 01
Tell us about you
Complete an assessment covering your symptoms, health, medicines and previous treatment.
- 02
A clinician reviews your care
Your answers and supporting information guide an individual decision. We may need more detail, records or an appointment.
- 03
Know what happens next
Read the outcome in My care. If treatment is prescribed, follow the pharmacy and delivery updates there.
A prescription depends on clinical assessment and is never guaranteed.
OUR APPROACH
Good care starts
with good judgement.
Convenience should make care easier to access. Clinical judgement decides what comes next.
Explore the medicine directoryA person makes the decision
A completed form is the start of a review. A clinician may recommend treatment, further checks, another service or non-medicine options.
Care stays connected
Keep your assessment and updates together in My care. GP details and your sharing preferences form part of your care record.
A LITTLE GUIDANCEYour next step starts here
What brings you here?
A few clear choices. A simpler way forward.
This helps you find a clinic. Your assessment determines whether treatment is suitable.
A LITTLE CLARITY
Good to know.
Can I choose a particular medicine?
You can tell the clinician what you have used or would like to discuss. They decide whether treatment is appropriate after reviewing your assessment.
Will you need records or test results?
It depends on the treatment and your history. Each clinic explains what to have ready, and the clinical team can ask for further information.
What if treatment is not suitable?
You will see the clinician’s explanation and next steps in My care. The assessment may lead to a different treatment or a recommendation for in-person care.